Common digital services include filling out tax forms, renewing a passport, to obtaining a driver’s license. Any government service or form can be accessed digitally. Traditionally, most government services are delivered by individual offices in many different localities, sometimes using manual forms.
The use of paper forms took time and inconvenience to complete. It required waiting in long lines at the DMV, then waiting in long lines at local courthouses. However, with modern technology and software for email, faxes, phone calls, online applications, and web-based services; it is possible to obtain most government services electronically.